Job Purpose

Develop and maintain new and existing commercial and industrial communications accounts (MAN (Ethernet), Point-to-Point Fiber, Leased Fiber, Wholesale solutions, VOIP and Hosted Phone (PBX), commercial/hospitality/bulk CATV and Internet. Provide technical information and support for MPW communications products and services.

Specific Responsibilities

1. Acquire, build and grow relationships with new and existing commercial and industrial customers to achieve sales objectives/goals as established by the Manager, Marketing & Sales. This includes:
   1. Stay current on related business activity in the community to identify opportunities for new customers as well as upgrading and retaining existing customers.
   2. Educate customers and promote MPW communications products and services.
   3. Develop customer relationships by making regular visits to their site and discussing their needs for enhanced products and services.
   4. Proactively develop and present proposals to new and existing customers for identified needs, drafting installation agreements as needed.
   5. Coordinate product installations with the customer and follow up on installation to ensure the highest level of customer satisfaction.
   6. Maintain accurate, complete, and organized client logs/reporting and appropriate paperwork.
   7. Create and/or close out of Business Development service orders on a timely basis.

Other Responsibilities

1. Act as the liaison between the customer and the Utility to ensure the highest levels of customer satisfaction and retention.
   1. Provide telephone and on-site technical support for commercial and industrial customers.
   2. Coordinate advanced technical support through the Communications group.
2. Participate in various public relations activities supporting Utility initiatives at the direction of the Manager, Marketing & Sales, including:
   1. Ensure the upkeep, maintenance, and visibility of product information displays throughout the community.
   2. Engage in community outreach by representing MPW at community events including Greater Muscatine Chamber of Commerce & Industry functions, community parades, and promotional activities such as distribution of MPW calendars at events like Jingle & Mingle.
3. Other duties as assigned.

Qualifications

Knowledge

1. Associate's degree in electronics or related field or equivalent combination of education and experience required.
2. Minimum 2 years of experience in business-to-business (B2B) sales. Demonstrated experience in establishing and developing a sales territory, fostering and maintaining business relationships and consistently achieve revenue targets.
3. Knowledge and experience with a broad range of data and communications services and products.
4. Experience with troubleshooting and repair of computer software and hardware.
5. Working knowledge of networking technology.

Skills

1. Excellent verbal and written communication skills, with demonstrated skills in sales techniques.
2. Excellent interpersonal and listening skills, with ability to build productive professional relationships and promote a team atmosphere.
3. Proficiency with use of Microsoft Office Word and Excel at an intermediate level. Previous experience with a customer information system preferred.
4. Good judgment and reasoning skills.
5. Problem identification, analysis, and solving.
6. Strong organizational skills.

Abilities

1. Ability to work as part of a team, either as team leader or a member of a team.
2. Ability to drive results and ensure work is accomplished properly, safely, and in a timely manner.
3. Must be able to effectively address and defuse customer issues.
4. Ability to work independently, effectively prioritize work, manage multiple tasks, meet deadlines, and adjust work priorities as needed to meet department/organizational objectives.

Other Position Requirements

1. Must possess a valid driver's license; personal vehicle may be required for use during work hours.
2. Must be able to attend work on a regular basis and work extended hours as needed, including participation in after-hours community events.
3. Must maintain a method of communication in order to be contacted by MPW outside normal work hours.

Work Environment

1. Work environment is primarily in visits to customer locations (80%). Part of the workday is spent at MPW's offices completing paperwork and duties (20%).
2. Must comply with all safety and site rules at all locations.